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What should I do if my debit card is declined at the merchant’s location?

You should go ahead and pay for the service and then contact the FSA plan administrator, Discovery Benefits, to determine if it is due to funds availability or card technicality. You can then submit a manual claim for reimbursement from your account.

Posted in FLEXIBLE BENEFITS OFFERED BY OGB.
Office of Group Benefits     ⋯    1201 N. 3rd St, Suite G-159, Baton Rouge, LA 70802     ⋯     1-800-272-8451
        P.O. Box 44036, Baton Rouge, LA 70804

If you feel your Pharmacy Benefits Manager (PBM) has “steered” you to use a specific pharmacy over your chosen pharmacy, call the Office of Group Benefits (OGB) at 1-800-272-8451 to report the issue.

Legal Statement